EAA Monitoring Authorities by Country

With the European Accessibility Act (EAA) being a directive transposed into national laws, there’s a lot of confusion around how it will actually be enforced. Who will be responsible for monitoring EAA compliance, and how it will be carried out, remains unclear in many countries.

In this article, we look at who will be enforcing EAA compliance and how they will check whether businesses meet the requirements. By the end, you’ll have a clear picture of what enforcement looks like – and what it means for your business.

Who Is Monitoring EAA Compliance?

Unlike GDPR, which is enforced by a network of data protection authorities, the EAA does not have a central enforcement or monitoring body.

Each EU Member State is responsible for appointing its own monitoring and market surveillance authorities. These agencies will oversee whether businesses meet accessibility requirements, handle complaints, and apply penalties when necessary.

Some countries have already named their agencies, while others have not. Here’s a table of countries that have clearly defined their monitoring bodies:

Country	Monitoring Agencies
Austria	Sozialministeriumsservice
Bulgaria	The Communications Regulation Commission – for electronic communications services, with the exception of transmission services used for the provision of machine-to-machine services. The Electronic Media Council – for services providing access to audio-visual media services. Directorate General “Civil Aviation Administration” – for air passenger transport services. Executive Agency “Automobile Administration” – for bus passenger transport services. Executive Agency “Railway Administration” – for rail passenger transport services. Executive Agency “Maritime Administration” – for water passenger transport services. The Financial Supervision Commission and the Deputy Chairman of the Financial Supervision Commission, Head of the “Investment Activity Supervision” Department – for consumer banking services. The Bulgarian National Bank – for consumer banking services. The Ministry of Culture – for e-books and specialised software. Consumer Protection Commission – for e-commerce services and consumer banking services.
Croatia	HAKOM (Croatian Regulatory Authority for Network Industries) – responsible for products considered radio equipment (like phones or wireless-enabled terminals) Državni inspektorat (State Inspectorate) – responsible for all other products and services covered by the law.
Cyprus	Deputy Ministry of Social Welfare
Czechia	Czech Trade Inspection Authority (Česká obchodní inspekce) Electronic communications: Czech Telecommunications Office Audiovisual media services: Radio and Television Broadcasting Council International scheduled transport: Ministry of Transport Domestic scheduled transport, with the exception of urban bus transport: Regional authority Passenger rail transport: Railway Authority Air passenger transport: Civil Aviation Authority Passenger water transport: State Navigation Administration Urban bus transport and services on special tracks, trams, trolleybuses or cable cars: Prague City Hall and the municipal office of the municipality with extended powers.
Denmark	Sikkerhedsstyrelsen Energistyrelsen Trafikstyrelsen Søfartsstyrelsen
Estonia	Consumer Protection and Technical Regulatory Authority
Finland	Traficom
France	For the general case: DGCCRF ACPR (Autorité des contrôles prudentiels et de résolution) Legal information provided to consumers: l’AMF (Autorité des Marchés Financiers) Electronic signature services, payment services and authentication methods: Banque de France Telecom: ARCEP Digital: ARCOM
Germany	Gemeinsame Marktüberwachung der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF)
Greece	The Ministry of Economy & Development designates and coordinates the surveillance authorities. Telecommunications: Hellenic Telecommunications and Post Commission Banking/financial services: Bank of Greece Commerce and e-commerce platforms: Ministry of Development & Investments through the General Secretariat for Commerce & Consumer Protection
Hungary	NMHH, the consumer protection authority
Ireland	Irish Competition and Consumer Protection Commission (CCPC) Commission for Communications Regulation Coimisiún na Meán
Italy	AGID
Latvia	Most digital services and products (financial services, e-books, e-commerce, water transport): Consumer Rights Protection Centre (PTAC) Electronic communications: Public Utilities Commission (SPRK) Access to audiovisual media services: National Electronic Mass Media Council (NEPLP) Specific elements of air passenger services: Civil Aviation Agency Bus and domestic rail services: Road Transport Administration International rail services: State Railway Administration Self-service terminals used in public transport like buses, trams, and trolleybuses: Municipalities
Lithuania	VVTAT (State Consumer Rights Protection Authority) LTSA (Transport Safety Authority) RRT (Communication Regulatory Authority) RTK (Radio and Television Commission)
Luxembourg	OSAPS (Office de la Surveillance de l’Accessibilité des Produits et Services)
Portugal	ANACOM (Autoridade Nacional de Comunicações) – Supervises products such as computer equipment and electronic communications equipment that operate via radio. Also, they supervise electronic communications services and services related to emergency communications. ERC (Entidade Reguladora para a Comunicação Social) – audiovisual media services. Autoridade da Mobilidade e dos Transportes (AMT) – air transport services. Instituto da Mobilidade e dos Transportes, I. P. (IMT) – Supervises interactive self-service terminals of urban and suburban transport services, and regional transport services. Banco de Portugal – Supervises banking services, including payment services. Comissão do Mercado de Valores Mobiliários (CMVM) – Supervises financial investment services. Autoridade de Segurança Alimentar e Económica (ASAE) – Supervises the certification of products and services, including those with the CE marking, and computer systems, except for those related to communications or covered by other entities. This authority also supervises the compliance of the free market access and goods and services access. Inspeção-Geral das Atividades Culturais (IGAC) – Supervises the implementation of cultural services and products, including monuments and museums.
Romania	The National Authority for Consumer Protection The Ministry of Economy The National Authority for Administration and Regulation in Communications The Authority for the Digitalisation of Romania The National Audiovisual Council Ministry of Transport and Infrastructure Competition Council
Slovakia	Slovak Trade Inspection (Slovenská obchodná inšpekcia)
Slovenia	The Agency for Communication Networks and Services of the Republic of Slovenia (AKOS) Market Inspectorate of the Republic of Slovenia (TIRS) Infrastructure Inspectorate of the Republic of Slovenia Bank of Slovenia Market Inspectorate of the Republic of Slovenia
Netherlands	Autoriteit Consument & Markt (ACM) Autoriteit Financiële Markten (AFM) Commissariaat voor de Media (CvdM) Rijksinspectie Digitale Infrastructuur (RDI) Inspectie Leefomgeving en Transport (ILT) Inspectie Justitie en Veiligheid
Spain	In Spain, it is up to the autonomous communities and the autonomous cities of Ceuta and Melilla to determine their surveillance authorities, as per article 27.3 of the national law 11/2023 transposing the EAA (Ley 11/2023). A coordination of all the local market surveilliance authorities is not set.
Sweden	PTS Mediemyndigheten Konsumentverket och Transportstyrelsen Myndigheten för tillgängliga medier (MTM)

These are the monitoring authorities that have been publicly confirmed so far. We will continue to update this list as more countries announce their designated enforcement bodies.

How Will They Check for EAA Compliance?

Enforcement will generally follow two pathways:

• Proactive monitoring through market surveillance, and 
• Reactive enforcement through complaints and investigations.

In proactive monitoring, national authorities may carry out scheduled or regular checks of digital products and services to see if they meet accessibility requirements. They may ask you for supporting documents like accessibility statements as part of the review.

In reactive enforcement, individuals, consumer organisations, or disability advocacy groups can report inaccessible services. Once a complaint comes in, the relevant authority is expected to look into it and decide whether there has been a violation.

If non-compliance is confirmed, authorities issue a notice to correct the issues (Recital 99 of the European Accessibility Act) within a set timeframe. If it’s not resolved, they may impose penalties or require product withdrawal, depending on national law.

What This Means for Your Business

The EAA deadline is fast approaching, and enforcement won’t be far behind. National authorities will start checking whether businesses are meeting accessibility requirements, either through routine monitoring or in response to complaints.

To prepare, make sure your business understands which requirements apply, who your national monitoring body is, and how to demonstrate compliance, typically through audits, documentation, and accessibility statements.

If you’re getting ready for EAA website compliance, the following resources will help you understand the requirements and take practical steps toward meeting them.

Are You Ready to Be Checked?

Preparing for the EAA isn’t just about understanding the law – it’s about making sure your digital products and services meet accessibility requirements. With enforcement approaching, now is the time to identify and fix issues before authorities start checking.

If you manage a website, we can help. Use the free EAA compliance checker below to get an overview of your site’s accessibility status, so you can take the right steps before anyone comes knocking. It’s a simple way to start closing the gap between where you are and where you need to be.